Thank you for using FINSERV. This is the page for documentation, support and user manual that will help you to get started and understand all the functionalities of FINSERV.
FinServ is a financial services management software with applications and functionatlities that covers banking operation, loan management, investment management and more.
Functionalities and modules to be discussed in this documentation include customer management, products management, account management, deposit and withdrawal transaction, transaction approval, account balance statament, bulk transaction posting, transaction summary, transaction nolification and alert (sms/email), charges and rates.
Other applications and modules of FinServ include credit and loan management, daily contribution management, digital banking for customers, financial accounting and reports. FinServ features also includes performance management, risk management, revenue management, customer relationship management, reporting and data analysis and much more.If you already have a FINSERV account click here to login. If you are new to FINSERV click here to request a quotation or demonstration or request for account setup.
Subscription module is where you can manage you subscription plan detail, update your subscription account, renew subscription, buy sms credit, make payment and others. The subscription contain the following modules.
You can also add or update the following for use on receipts and emails
The user setup is where you can create user accounts and manage user accounts. To create a user account the following fields are required.
Available user categories and their access levels of the system.
This is the page to setup your operating branches. You can add as many branch as possible according to your subscription plan.
This is the page to setup your operating territories. You can breakdown your coverage areas to territories to help your marketing and outfield officers. You can add as many territories as possible according to your subscription plan.
This is the page to setup your operating commercial bank details. This will help to manage transaction across all banks for reconcillation. You can add as many banks as possible according to your subscription plan.
This is the page to setup your saving account products. The following information is required to setup your retail products
This is the page to setup your loan products. The following information is required to setup your retail loan products
This is the page to setup your investment products. The following information is required to setup your investment products
The dashboard on Finserv is the page you are redirected to once you successfully login. The page gives you summary of useful metrics to track key performance indicators. These are figures that speaks volume about the critical operation of your business.
At the top of the dashboard page, there are some key useful numbers that show the state of your business as a whole. The following key numbers are shown on the dashboard.
There are pie charts and bar charts on the dashboard to represent some key performance metrics of your operation.
This analysis show deposit and withdrwal transaction by product on daily basis
This is section of the dashboard shows saving transaction for the past three months. Its a cash flow trend that help to know the liquidity of the business.
The help to track the monthly loan disbursed and repayment recovered. Help to know the company assets and the rate of repayments
The branch dashboard gives you summary of useful metrics to track key performance indicators for each branch.
At the top of the dashboard page, there are some key useful numbers that show the state of your branches. The following key numbers are shown on the dashboard.
There are pie charts and bar charts on the dashboard to represent some key performance metrics of your operation.
This analysis show deposit and withdrwal transaction by product on daily basis
This is section of the dashboard shows saving transaction for the past three months. Its a cash flow trend that help to know the liquidity of the business.
The help to track the monthly loan disbursed and repayment recovered. Help to know the company assets and the rate of repayments
The customer module is the part of the system that you can manage customers details, mandates, documents, customers savings accounts, loan accounts, investment accounts, account deposit, account withdrawal, account statement and much more.
New new customer registration form allows you to enroll new customer and create a new account for the customer. The following information are compulsory data collected at point of customer registration
New Account Creation at point of customer registration
The customer manager page is where all the activitties and tasks on customer are carried out. The customer management module will allow you to do the following tasks
The accounts module is the part of the system that you can view and manage all customers savings accounts. This is also where you can create new savings products and perform bulk account deposits. You can search for customers using their account no or filter them by account officer, product, and account status.
All customer accounts are listed here and you can either enable disable or print the account statement
This is the page where you create, edit and delete savings products. To create a new savings product, you'll need the following details:
This is the page where you can deposit into multiple savings accounts at once. You can filter the accounts by the type of savings product and the account officer. You can fill in the:
Once all the details are filled, you can post the deposits.
This module is the part of the system that you can view and manage all customers daily contribution accounts. This is also where you can post daily contribution for all accounts and manage all customers daily contribution. You can search for customers using their account no or filter them by account officer.
This is the page where you can deposit into multiple daily contribution accounts at once. You can filter the accounts by the type of product and the account officer. You can fill in the:
This is the page where you manage a customers daily contribution account. Here, you can view the summary of customers daily contribution, you can renew the daily contribution account and you can view all daily contribution transactions performed on that account.
The loan module is the part of the system that you can view and manage all customers loan accounts. This is also where you can create new loan products, check due loan repayments, post loan repayments and post defaulted loan repayments. You can search for customers using their account no or filter them by account officer, disburse date, and account status. Here, you can also print the statement for each loan account.
This is the page where you create, edit and delete loan products. To create a new loan product, you'll need the following details:
This is the page where you view all loan repayments. You can filter the report by due date and account officer You can also export the report.
This is the page where you can post multiple loan repayments at once. You can filter by due date and the account officer. You can fill in the:
This is the page where you can post loan repayments for loans that are past the due date. You enter the deposited amount and confirm the payment.
This is the page where you are directed to when you want to manage a customer's loan. Here, you can view the loan details, manage or delete the customer's loan records.
This is where you can see all the details of the loan such as the loan product, loan amount. loan start date and more.
This shows the summary of all the loans collected by the customer, including the total amount, total repayments and the outstanding amount.
This shows the schedule for the repayment of the loan. From here, you can also post loan repayments by entering the amount paid and confirming it.
This is where you can change the structure of the loan repayment. You can update details such as the repayment start date, the fees to be payed, etc.
Here, you can add or update the details of the customers guarantors. To complete this, you'll need the guarantor's:
The investments module is the part of the system that you can view and manage all customers investment portfolios. This is also where you can manage a customer's portfolio and view the agreement on an investment portfolio. You can filter the portfolios by the investment product, status, and by name.
This is the page where you manage a customer's portfolio. It has the following sections:
This page contains details about the investment, such as the investment product, the amount invested, etc
This is where you can finalize an investment, i.e, close an investment portfolio and return the investment capital along with accrued interest. You input the closing date of the account and the fees and calculate the interest, then finalize the account in this section.
The transactions module is the part of the system that you can view all transactions performed with the application. You can filter the transactions by date, transaction type, teller, branch, account officer, status, and by account no.
This is the page where you can manage all submitted and pending transactions. Here, you accept or decline all transactions submitted by tellers and account officers. You can filter all transactions by date, transaction type, status, teller, and account no.
This module is the part of the system that you can view all transactions performed by each teller/account officer with the application. You can filter the transactions by account officer and export the report.
The espenses module is the part of the system that you can create and view all expenses accrued by your company. You can filter the expenses by date.
This is the page where you post new expense transactions. The details needed to be filled are:
The report moduce is the page to manage and view account transactions and reports, view sales orders and invoice and add payment recieved
This page is where you view the report for all transactions within a specified range or period of time. Filter the transactions by type, branch, charges or account officer. You can also export the report
This is the page to view the report of all bank transactions within a certain period of time, as well as export the report.
This is the page to search for and view the report for all loan repayments - total due, collected and missed - within a certain period of time, as well as, export the report. You can filter the search by due date or by account officer.
This is the page to see all daily contribution transactions. Filter the report by account officer or by branch or export the report.
This page shows the summary and statistics of the company's operation on the application for the day.
This is the page to view all customers. Filter the customers by account officer, branch, territory, status or account type.
This is the page to view all customers savings accounts. Filter the customers by the savings product and account officer.
This is the page to search and view all loans and a summary of all loans - total loan, repayments and outstanding - within a certain period of time, as well as, export the report. You can filter the search by disbursed date, account officer, branch, status, as well as view defaulted loans.
This is the page to view the loan target report for all loans within a certain period.
This is the page to view the savings target report for all accounts within a certain period.
This page shows the summary of all the transactions performed on each product, i.e, savings, loan, investment products etc
This is the page to see all users activities performed on the system. The report can be filtered by date and by user.
This is the page where you can create new accounts for accounting and record keeping purposes
Use journal voucher to move value from one GL account to another. Enter voucher no, select the ledger account to credit, account to debit, enter the value to process the transaction
This page is used to view the balance sheet up to a certain date
This page is where you view the income statement report for a certain period.
This page is where you view the loan income report for a certain period. Filter the search by date, account officer, or branch.
This module is where you run account reconcillation for the day, month and year
This module is the part of the system that you can manage all your employees and business locations. This page contains the following modules:
This page is where you add or delete locations where your company operates.
This page is where you add or delete the types of employment your company offers. You can create new types or select from the provided options.
This page is where you add or delete the departments your company has. You can create new departments or select from the provided options.
This page is where you add or delete the designations of your company's employees. To do this,
This page is where you add or delete the job levels of your company's employees. You can either specify new job levels or select from the provided options.
This page is where you add job descriptions to the different job designations you created.
This is the page to add all leave types applicable to employee.
This is the page to add or delete public holidays which the company observes.
This is the page where you can create new employees by filling in their details:
This is the page where you setup leave for all employees.
This is the page where you add leave requests and update leave used by employees, as well as, check leave balances for everyone in the current period
This is the page for viewing, approving and managing all travel requests. You can filter all requests by month.
This page is for viewing and managing all employee expenses
This is the page to manage all employee requests such as leave and travel requests as well as expenses.
Here, you can upload, view, manage and organize all your HR documents.
This section lets you view the company's directory and filter employees by type, status, level and location.
Here, you can view all employee birthdays.
This module is where you manage employee payroll.
This is the page to create pay periods which you wish to run. The form contains:
This is the page to view the salary heads which can be used to structure an employee's salary.
This is the page to view, assign & update employee salary stucture
Ths is where to run payroll for the selected employee. Ensure all employee salary heads are accurate and updated before initiating the processes. Follow the steps in order:
This shows all salaries and payslip reports for disbursed salaries for a specified year and month.
This page contains generated payslips, bank and earnings reports